Wasabi
Project Outline
Synecore were approached by Wasabi to provide maintenance and servicing for their expanding operation. Wasabi specialise in Japanese cuisine and have locations throughout the UK and in the US, therefore we were keen to work with such an established and reputable organisation.
Wasabi required a service and maintenance partner that could keep up with the demands of new locations opening up and outlets that run at full capacity. To achieve this, Synecore put together a bespoke service package that provided flexibility for growth and the ability to meet urgent service and maintenance requirements. As part of the package, Wasabi requested no travel and congestion charges and the callout fee to include the first hour, which Synecore duly accepted.
Wasabi now have 43 units and are continuously expanding into different locations. Most recently they opened two new locations in Leeds, Yorkshire.
Client
Wasabi
Budget
£30,000
Richard Bates
“Since our agreement with Synecore come into force, we couldn't be more satisfied. The communication is excellent, emails are responded too immediately, regardless of what time of day they are sent, the job sheets are clear and concise, quotations for works are sent through quickly with supporting documentation. They manage to offer 2-3 hour responses times even during the hottest periods. They are a very important partner for Wasabi and we congratulate them on providing a fantastic service in a difficult marketplace”